Terms and conditions

Last updated: October 2026. This is a translation of the German AGB. If the versions differ, the German version applies.

1. Scope

These terms and conditions apply to all coaching packages of Health & Performance Lab, Melvin Heijmerikx, Kuhkamp 6A, 48455 Bad Bentheim, Germany ("I"). For offers to companies (talk, workshop, coaching day) these terms apply unless the offer states otherwise.

2. Services

I offer personal 1:1 coaching on nutrition, training, sleep and daily routines, online and in person by arrangement. Scope and duration follow from the booked package. The coaching is not a medical diagnosis, therapy or treatment and does not replace a visit to a doctor. I cannot guarantee a specific result, such as a certain weight or performance, because the outcome also depends on how you put it into practice.

3. Conclusion of contract

After the free intro call I send you an offer by email. The contract is concluded when you accept the offer by email or in writing.

4. Prices and payment

The prices in the offer apply. As a small business under § 19 UStG (German law) I do not charge VAT. You pay monthly by invoice: for 4-week packages you receive one invoice, for 8-week packages two invoices, each at the start of a month. Invoices are due within 14 days.

5. Blood tests

For the packages with a blood analysis I order the test kit from our partner cerascreen. Once the test kit has been ordered, it is delivered and charged, even if you end the coaching afterwards. The analysis is carried out by cerascreen and its partner laboratories. cerascreen's own terms and privacy policy also apply.

6. Appointments

You can reschedule one appointment per package free of charge. Please let me know at least 24 hours in advance. If you miss an appointment without cancelling, it counts as held. If I have to cancel an appointment, you will of course get a new one.

7. Ending the coaching

You can end the coaching at any time by email. Months that have already been invoiced are not refunded, because planning, the intro session and support for that period have already been prepared or delivered. Nothing further is charged for the following months. Your statutory right of withdrawal (section 8) remains unaffected.

8. Right of withdrawal for consumers

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform me (Melvin Heijmerikx, Health & Performance Lab, Kuhkamp 6A, 48455 Bad Bentheim, Germany, phone +49 174 3458793, email info@healthperformancelab.com) of your decision by a clear statement (for example by email or letter). You may use the model withdrawal form below, but it is not required. To meet the deadline, it is enough to send your message before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, I will reimburse all payments received from you without undue delay and no later than fourteen days from the day I receive your notice. I will use the same means of payment you used, unless we expressly agreed otherwise; you will not be charged any fees for this. If you requested that the service begins during the withdrawal period, you shall pay me an amount proportionate to what has been provided until you informed me of your withdrawal, compared with the full scope of the contract. This includes the cost of a test kit already ordered at your request.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)
To Melvin Heijmerikx, Health & Performance Lab, Kuhkamp 6A, 48455 Bad Bentheim, Germany, info@healthperformancelab.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.

9. Your part and your health

Before we start, please tell me about health limitations, complaints or medication relevant to training or nutrition. If you have a condition, are pregnant or are unsure, please talk to your doctor first. You decide yourself which recommendations you follow.

10. Liability

I am liable without limitation for intent and gross negligence and for damage from injury to life, body or health. For slight negligence I am only liable for breach of an essential contractual obligation, limited to the foreseeable, typical damage.

11. Privacy

How I handle your data is described in the privacy policy.

12. Final provisions

German law applies. If you are a consumer living in another EU country, the mandatory consumer protection rules of your country remain unaffected. If any provision is invalid, the rest of the contract remains valid.